Hello
Gianfranco
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 1 · 12:20–12:50
The Engineering Decisions No One Talks About in Loyalty
The engineering realities behind scaling a global loyalty proposition, including trade-offs…
Jip Koudijs
Day 2 · 11:35–12:05
Every Visit Counts: Merging Stored Value Mechanics into Loyalty Ecosystems
How stored value can become part of the loyalty engine to encourage more frequent visits…
Stuart Boon; Ben Jones
Your Conversation Hub
Scale Personalisation
Relevant to improving customer data and the single customer view.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Epsilon
you requested to meet with this partner
Why Matched
Epsilon fits your objective to grow customer lifetime value through loyalty platform & services and customer data & identity.
Insider
you requested to meet with this partner
Why Matched
For your objective to increase retention and repeat purchase, Insider's aI customer engagement and journey orchestration are particularly relevant.
Bloomreach
you requested to meet with this partner
Why Matched
Worth meeting because its customer data activation and personalisation could help you improve the relevance and personalisation of offers.
Peer Conversations
People we think you should connect with
James Cotterill
Head of partnerships
Stressfreecarrental.com
Why Matched
You and James Cotterill both identified integrating loyalty with CRM, CDP, POS and payment systems as a current challenge. Their Head of partnerships perspective at Stressfreecarrental.com should make this a practical peer exchange.
Conversation Starter
Ask James how they are approaching integrating loyalty with CRM, CDP, POS and payment systems at Stressfreecarrental.com and what they would do differently.
David Thompson
Product Manager, Customer Experience
Flying Tiger Copenhagen
Why Matched
David Thompson is also working through the challenge of improving data quality, identity and the single customer view. Their experience as Product Manager, Customer Experience at Flying Tiger Copenhagen gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Flying Tiger Copenhagen's CRM decisions? Ask David for an example.
Job Schipper
Manager Engagement & Loyalty
Next Energy
Why Matched
This match connects you with Job Schipper, whose work as Manager Engagement & Loyalty at Next Energy is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Job which actions are helping them improve the relevance and personalisation of offers at Next Energy and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
