Hello
Iris
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Day 2 · 11:35–12:05
Every Visit Counts: Merging Stored Value Mechanics into Loyalty Ecosystems
How stored value can become part of the loyalty engine to encourage more frequent visits…
Stuart Boon; Ben Jones
Your Conversation Hub
Build Loyalty
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Build Loyalty Hub, where you can meet peers working towards similar objectives. Follow the Build Loyalty flag!
Recommended for You
Sponsors and Partners you may like to meet
Adjoe
you requested to meet with this partner
Why Matched
Adjoe fits your objective to increase retention and repeat purchase through rewarded gaming and app engagement.
Bloomreach
you requested to meet with this partner
Why Matched
For your objective to improve the relevance and personalisation of offers, Bloomreach's customer data activation and personalisation are particularly relevant.
Eagle Eye
Recommended
Why Matched
Worth meeting because its enterprise loyalty platform and promotions could help you drive incremental revenue and basket uplift.
Peer Conversations
People we think you should connect with
David Thompson
Product Manager, Customer Experience
Flying Tiger Copenhagen
Why Matched
You and David Thompson both identified integrating loyalty with CRM, CDP, POS and payment systems as a current challenge. Their Product Manager, Customer Experience perspective at Flying Tiger Copenhagen should make this a practical peer exchange.
Conversation Starter
Ask David how they are approaching integrating loyalty with CRM, CDP, POS and payment systems at Flying Tiger Copenhagen and what they would do differently.
Valentyna Romanenko
Sr Director Customer Growth
Decathlon
Why Matched
Valentyna Romanenko is also working through the challenge of proving loyalty's incremental commercial impact. Their experience as Sr Director Customer Growth at Decathlon gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Decathlon's CRM decisions? Ask Valentyna for an example.
Alice Chien
WEMEA CRM Manageer
ASUS
Why Matched
A relevant peer connection because Alice Chien shares your challenge around sustaining customer engagement and programme participation and brings the perspective of a WEMEA CRM Manageer at ASUS.
Conversation Starter
Ask Alice where ASUS has faced the hardest customer trade-off.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
