Hello
Kristina
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 2 · 12:15–12:45
How Gamification Has Helped Co-op Engage Members Across Its Membership Strategy
How Co-op and Playable developed and tested gamified experiences at scale, including practical…
Andreas Fabricius; Laura Edwards
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Your Conversation Hub
Engage and Reward Customer
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Capillary
Recommended
Why Matched
Capillary fits your objective to increase retention and repeat purchase through enterprise loyalty platform and loyalty management.
Carlton One
Recommended
Why Matched
For your objective to grow customer lifetime value, Carlton One's rewards catalogue and recognition are particularly relevant.
Bilendi
Recommended
Why Matched
Worth meeting because its loyalty platform and cRM & automation could help you improve the relevance and personalisation of offers.
Peer Conversations
People we think you should connect with
Greta Fubel
Manager Global CRM & Loyalty
DOUGLAS
Why Matched
You and Greta Fubel both identified sustaining customer engagement and programme participation as a current challenge. Their Manager Global CRM & Loyalty perspective at DOUGLAS should make this a practical peer exchange.
Conversation Starter
Ask Greta how they are approaching sustaining customer engagement and programme participation at DOUGLAS and what they would do differently.
JoeYee Tang
Head of CRM
Pink Gellac
Why Matched
JoeYee Tang is also working through the challenge of delivering loyalty priorities with limited resources and capacity. Their experience as Head of CRM at Pink Gellac gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Pink Gellac's CRM decisions? Ask JoeYee for an example.
Marije Min
Loyalty Marketeer
KNVB
Why Matched
This match connects you with Marije Min, whose work as Loyalty Marketeer at KNVB is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Marije which actions are helping them improve the relevance and personalisation of offers at KNVB and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
