Hello
Amélie
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Day 2 · 13:55–14:25
More Than an App: Re-imagining Membership at the LEGO Group
How LEGO moved from viewing membership as a CRM channel to treating members as a core brand audience
Aaron Mitchell; Myrthe van Dieijen
Your Conversation Hub
Engage and Reward Customer
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Capillary
Recommended
Why Matched
Capillary fits your objective to increase retention and repeat purchase through enterprise loyalty platform and loyalty management.
Epsilon
Recommended
Why Matched
For your objective to improve the relevance and personalisation of offers, Epsilon's loyalty platform & services and customer data & identity are particularly relevant.
Bond
Recommended
Why Matched
Worth meeting because its loyalty strategy and programme design could help you increase customer engagement and programme usage.
Peer Conversations
People we think you should connect with
Kimberly Koch
Category Manager
ING
Why Matched
You and Kimberly Koch both identified scaling personalisation without losing relevance as a current challenge. Their Category Manager perspective at ING should make this a practical peer exchange.
Conversation Starter
Ask Kimberly how they are approaching scaling personalisation without losing relevance at ING and what they would do differently.
Katharina Gasch-Satiroglu
Sr CRM Lead
NeoTaste
Why Matched
Katharina Gasch-Satiroglu is also working through the challenge of sustaining customer engagement and programme participation. Their experience as Sr CRM Lead at NeoTaste gives you useful ground to compare approaches.
Conversation Starter
Which measure guides NeoTaste's CRM decisions? Ask Katharina for an example.
Lukasz Guzinski
Loyalty Programs Manager
LOT Polish Airlines
Why Matched
This match connects you with Lukasz Guzinski, whose work as Loyalty Programs Manager at LOT Polish Airlines is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Lukasz which actions are helping them improve the relevance and personalisation of offers at LOT Polish Airlines and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
