Hello
Millie
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 16:15–16:35
The Statistician and the Machine Reloaded
A debate on prediction versus understanding, personalisation versus discovery, convenience…
Eva Molsich; L.A.I.L.A.
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Your Conversation Hub
Scale Personalisation
Relevant to your challenge of delivering personalisation at scale.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Bloomreach
you requested to meet with this partner
Why Matched
Bloomreach fits your objective to capture richer first-party customer data through customer data activation and personalisation.
Antavo
you requested to meet with this partner
Why Matched
For your objective to increase customer engagement and programme usage, Antavo's enterprise loyalty platform and programme management are particularly relevant.
Bond
you requested to meet with this partner
Why Matched
Worth meeting because its loyalty strategy and programme design could help you grow customer lifetime value.
Peer Conversations
People we think you should connect with
Sebastian Huschner
Global Director, Loyalty & Engagement
The IRONMAN Group
Why Matched
You and Sebastian Huschner both identified scaling personalisation without losing relevance as a current challenge. Their Global Director, Loyalty & Engagement perspective at The IRONMAN Group should make this a practical peer exchange.
Conversation Starter
Ask Sebastian how they are approaching scaling personalisation without losing relevance at The IRONMAN Group and what they would do differently.
Laura Kern
Teamlead Touchpoint dm-App
dm-drogerie markt Gmbh + Co. KG
Why Matched
Laura Kern is also working through the challenge of sustaining customer engagement and programme participation. Their experience as Teamlead Touchpoint dm-App at dm-drogerie markt Gmbh + Co. KG gives you useful ground to compare approaches.
Conversation Starter
Which measure guides dm-drogerie markt Gmbh + Co. KG's CRM decisions? Ask Laura for an example.
Giovanni Battista Montano
CRM Manager
Teddy S.p.a.
Why Matched
A relevant peer connection because Giovanni Battista Montano shares your challenge around improving data quality, identity and the single customer view and brings the perspective of a CRM Manager at Teddy S.p.a..
Conversation Starter
Ask Giovanni where Teddy S.p.a. has faced the hardest customer trade-off.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
