Hello
Stéphane
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 2 · 14:55–15:55
A Live Introduction to Applied Consumer Neuroscience — Part 2
A practical workshop on defining a brand North Star and testing it against customer-experience…
Dr Simon Moore; David Jenkinson
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Your Conversation Hub
Engage and Reward Customer
Relevant to your priority of increasing retention and repeat purchase.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Kobie
Recommended
Why Matched
Kobie fits your objective to increase retention and repeat purchase through loyalty strategy and programme management.
Bond
Recommended
Why Matched
For your objective to grow customer lifetime value, Bond's loyalty strategy and programme design are particularly relevant.
Capillary
Recommended
Why Matched
With Capillary, examine customer data and ask for evidence of its practical impact.
Peer Conversations
People we think you should connect with
Julie Ménard
Engagement & Communication client manager
CHANEL
Why Matched
You and Julie Ménard both identified making the loyalty proposition more distinctive as a current challenge. Their Engagement & Communication client manager perspective at CHANEL should make this a practical peer exchange.
Conversation Starter
Ask Julie how they are approaching making the loyalty proposition more distinctive at CHANEL and what they would do differently.
Kelly Ammerlaan
Global loyalty manager
BDR Thermea
Why Matched
Kelly Ammerlaan's priorities at BDR Thermea include the same goal to increase retention and repeat purchase, making their Global loyalty manager experience directly relevant to you.
Conversation Starter
Ask Kelly which actions are helping them increase retention and repeat purchase at BDR Thermea and how they measure progress.
Susan Iping
Marketing Manager – Kinepolis Nederland
Kinepolis Group
Why Matched
A relevant peer connection because Susan Iping shares your challenge around securing internal ownership and stakeholder alignment and brings the perspective of a Marketing Manager - Kinepolis Nederland at Kinepolis Group.
Conversation Starter
Ask Susan where Kinepolis Group has faced the hardest customer trade-off.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
