Hello
Anna
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 2 · 12:15–12:45
How Gamification Has Helped Co-op Engage Members Across Its Membership Strategy
How Co-op and Playable developed and tested gamified experiences at scale, including practical…
Andreas Fabricius; Laura Edwards
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Day 2 · 11:35–12:05
Every Visit Counts: Merging Stored Value Mechanics into Loyalty Ecosystems
How stored value can become part of the loyalty engine to encourage more frequent visits…
Stuart Boon; Ben Jones
Your Conversation Hub
Engage and Reward Customer
Relevant to proving the commercial impact of loyalty.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Adjoe
you requested to meet with this partner
Why Matched
Adjoe fits your objective to increase retention and repeat purchase through rewarded gaming and app engagement.
SVS
you requested to meet with this partner
Why Matched
For your objective to increase customer engagement and programme usage, SVS's gift cards and stored value are particularly relevant.
Epsilon
you requested to meet with this partner
Why Matched
You asked to meet Epsilon; use the conversation to assess its fit with your current priorities.
Peer Conversations
People we think you should connect with
Stephanie Bours
CRM Marketeer
JOSH V
Why Matched
You and Stephanie Bours both identified proving loyalty's incremental commercial impact as a current challenge. Their CRM Marketeer perspective at JOSH V should make this a practical peer exchange.
Conversation Starter
Ask Stephanie how they are approaching proving loyalty's incremental commercial impact at JOSH V and what they would do differently.
Iris van Hees
Head of CRM & Loyalty
Samsung Electronics Benelux
Why Matched
Iris van Hees is also working through the challenge of sustaining customer engagement and programme participation. Their experience as Head of CRM & Loyalty at Samsung Electronics Benelux gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Samsung Electronics Benelux's CRM decisions? Ask Iris for an example.
Saurabh Nigam
Director Membership
adidas
Why Matched
This match connects you with Saurabh Nigam, whose work as Director Membership at adidas is also focused on how to increase retention and repeat purchase.
Conversation Starter
Ask Saurabh which actions are helping them increase retention and repeat purchase at adidas and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
