Hello
Robert
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 14:35–15:05
Customers Aren’t Loyal. They’re Efficient.
What drives repeat behaviour in ecommerce when customers compare and switch quickly; the roles…
Tijn van der Heijen
Day 2 · 09:15–09:45
Habits & Hooks: Building for Stickiness
How repeat behaviour is created through product experience and CRM, why retention must be…
Mine Albayrak Avdan; Rebecca Stewart
Day 2 · 12:15–12:45
How Gamification Has Helped Co-op Engage Members Across Its Membership Strategy
How Co-op and Playable developed and tested gamified experiences at scale, including practical…
Andreas Fabricius; Laura Edwards
Your Conversation Hub
Build Loyalty
A strong fit with the loyalty priorities you shared with us.
Based on your answers, we suggest spending most of your networking time at the Build Loyalty Hub, where you can meet peers working towards similar objectives. Follow the Build Loyalty flag!
Recommended for You
Sponsors and Partners you may like to meet
Capillary
Recommended
Why Matched
Capillary fits your objective to grow customer lifetime value through enterprise loyalty platform and loyalty management.
Talon.one
Recommended
Why Matched
For your objective to improve the relevance and personalisation of offers, Talon.one's promotion engine and loyalty rules engine are particularly relevant.
Carlton One
Recommended
Why Matched
Worth meeting because its rewards catalogue and recognition could help you grow customer lifetime value.
Peer Conversations
People we think you should connect with
Holger Hagen
Head of Customer Experience
BAUHAUS AG
Why Matched
You and Holger Hagen both identified making the loyalty proposition more distinctive as a current challenge. Their Head of Customer Experience perspective at BAUHAUS AG should make this a practical peer exchange.
Conversation Starter
Ask Holger how they are approaching making the loyalty proposition more distinctive at BAUHAUS AG and what they would do differently.
Csaba Fulop
Head of CRM and Loyalty
Praktiker Zrt.
Why Matched
Csaba Fulop's priorities at Praktiker Zrt. include the same goal to improve the relevance and personalisation of offers, making their Head of CRM and Loyalty experience directly relevant to you.
Conversation Starter
Ask Csaba which actions are helping them improve the relevance and personalisation of offers at Praktiker Zrt. and how they measure progress.
Kitty Santandreu-Römer
Senior CRM and Loyalty Manager
B&B Hotels Germany GmbH
Why Matched
This match connects you with Kitty Santandreu-Römer, whose work as Senior CRM and Loyalty Manager at B&B Hotels Germany GmbH is also focused on how to grow customer lifetime value.
Conversation Starter
Ask Kitty which actions are helping them grow customer lifetime value at B&B Hotels Germany GmbH and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
