Hello
Kaja
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 11:05–11:35
From Rebates to Relationships: What I've Learned Leading B2B Loyalty Across Industries
Practical lessons from leading B2B loyalty across industries, including longer buying cycles…
Kelly Ammerlaan
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Your Conversation Hub
Scale Personalisation
Relevant to your challenge of delivering personalisation at scale.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Braze
Recommended
Why Matched
Braze fits your objective to improve the relevance and personalisation of offers through customer engagement platform and journey orchestration.
Capillary
Recommended
Why Matched
For your objective to grow customer lifetime value, Capillary's enterprise loyalty platform and loyalty management are particularly relevant.
Insider
Recommended
Why Matched
Worth meeting because its aI customer engagement and journey orchestration could help you increase customer engagement and programme usage.
Peer Conversations
People we think you should connect with
Malou Boerstal
Senior Manager CRM
Lidl Netherlands
Why Matched
You and Malou Boerstal both identified scaling personalisation without losing relevance as a current challenge. Their Senior Manager CRM perspective at Lidl Netherlands should make this a practical peer exchange.
Conversation Starter
Ask Malou how they are approaching scaling personalisation without losing relevance at Lidl Netherlands and what they would do differently.
joey lai
Global Loyalty Lead
Inter IKEA Group
Why Matched
joey lai is also working through the challenge of sustaining customer engagement and programme participation. Their experience as Global Loyalty Lead at Inter IKEA Group gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Inter IKEA Group's CRM decisions? Ask joey for an example.
Julie De Stordeur
Senior CRM Manager – Loyalty & Personalisation
TUI
Why Matched
This match connects you with Julie De Stordeur, whose work as Senior CRM Manager - Loyalty & Personalisation at TUI is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Julie which actions are helping them improve the relevance and personalisation of offers at TUI and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
