Hello
Adriano
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Your Conversation Hub
Engage and Reward Customer
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Capillary
you requested to meet with this partner
Why Matched
Capillary fits your objective to increase retention and repeat purchase through enterprise loyalty platform and loyalty management.
Talon.one
you requested to meet with this partner
Why Matched
For your objective to improve the relevance and personalisation of offers, Talon.one's promotion engine and loyalty rules engine are particularly relevant.
Antavo
you requested to meet with this partner
Why Matched
Worth meeting because its enterprise loyalty platform and programme management could help you launch or scale a loyalty programme.
Peer Conversations
People we think you should connect with
Ana Yallouz
CRM and Merchandising Manager
Philips
Why Matched
You and Ana Yallouz both identified integrating loyalty with CRM, CDP, POS and payment systems as a current challenge. Their CRM and Merchandising Manager perspective at Philips should make this a practical peer exchange.
Conversation Starter
Ask Ana how they are approaching integrating loyalty with CRM, CDP, POS and payment systems at Philips and what they would do differently.
Julie De Stordeur
Senior CRM Manager – Loyalty & Personalisation
TUI
Why Matched
Julie De Stordeur is also working through the challenge of sustaining customer engagement and programme participation. Their experience as Senior CRM Manager - Loyalty & Personalisation at TUI gives you useful ground to compare approaches.
Conversation Starter
Which measure guides TUI's CRM decisions? Ask Julie for an example.
Gerwin Deuzeman
E-commerce and CRO-specialist
Little Wonderland
Why Matched
This match connects you with Gerwin Deuzeman, whose work as E-commerce and CRO-specialist at Little Wonderland is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Gerwin which actions are helping them improve the relevance and personalisation of offers at Little Wonderland and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
