Hello
Alice
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 12:20–12:50
The Engineering Decisions No One Talks About in Loyalty
The engineering realities behind scaling a global loyalty proposition, including trade-offs…
Jip Koudijs
Your Conversation Hub
Scale Personalisation
Relevant to your challenge of delivering personalisation at scale.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Epsilon
you requested to meet with this partner
Why Matched
Epsilon fits your objective to grow customer lifetime value through loyalty platform & services and customer data & identity.
Bloomreach
you requested to meet with this partner
Why Matched
For your objective to increase retention and repeat purchase, Bloomreach's customer data activation and personalisation are particularly relevant.
Braze
you requested to meet with this partner
Why Matched
Worth meeting because its customer engagement platform and journey orchestration could help you improve the relevance and personalisation of offers.
Peer Conversations
People we think you should connect with
Louise Haegg
Member Benefits and Rewards Specialist
ASICS
Why Matched
You and Louise Haegg both identified scaling personalisation without losing relevance as a current challenge. Their Member Benefits and Rewards Specialist perspective at ASICS should make this a practical peer exchange.
Conversation Starter
Ask Louise how they are approaching scaling personalisation without losing relevance at ASICS and what they would do differently.
Eugénie PUGET_GRIFFIOEN
Senior Retention Marketer
Paula’s Choice
Why Matched
Eugénie PUGET_GRIFFIOEN is also working through the challenge of proving loyalty's incremental commercial impact. Their experience as Senior Retention Marketer at Paula's Choice gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Paula's Choice's CRM decisions? Ask Eugénie for an example.
Vincent Roussilhon
Global VP of Product Management Customer Relationships
IKEA
Why Matched
A relevant peer connection because Vincent Roussilhon shares your challenge around sustaining customer engagement and programme participation and brings the perspective of a Global VP of Product Management Customer Relationships at IKEA.
Conversation Starter
Ask Vincent where IKEA has faced the hardest customer trade-off.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
