Hello
Amir hossein
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 2 · 09:45–10:15
Did Customers Forget About Loyalty Programs? Or YOU?
Why loyalty programmes need to be continually iterable as customer expectations change, with…
Zsuzsa Kecsmar; Lukas Savetun
Day 2 · 12:15–12:45
How Gamification Has Helped Co-op Engage Members Across Its Membership Strategy
How Co-op and Playable developed and tested gamified experiences at scale, including practical…
Andreas Fabricius; Laura Edwards
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Your Conversation Hub
Build Loyalty
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Build Loyalty Hub, where you can meet peers working towards similar objectives. Follow the Build Loyalty flag!
Recommended for You
Sponsors and Partners you may like to meet
Capillary
you requested to meet with this partner
Why Matched
Capillary fits your objective to increase retention and repeat purchase through enterprise loyalty platform and loyalty management.
Talon.one
you requested to meet with this partner
Why Matched
Compare Talon.one's loyalty rules engine with your current way of working.
Antavo
you requested to meet with this partner
Why Matched
Worth meeting because its enterprise loyalty platform and programme management could help you increase customer engagement and programme usage.
Peer Conversations
People we think you should connect with
James Cotterill
Head of partnerships
Stressfreecarrental.com
Why Matched
You and James Cotterill both identified integrating loyalty with CRM, CDP, POS and payment systems as a current challenge. Their Head of partnerships perspective at Stressfreecarrental.com should make this a practical peer exchange.
Conversation Starter
Ask James how they are approaching integrating loyalty with CRM, CDP, POS and payment systems at Stressfreecarrental.com and what they would do differently.
Job Schipper
Manager Engagement & Loyalty
Next Energy
Why Matched
Job Schipper is also working through the challenge of sustaining customer engagement and programme participation. Their experience as Manager Engagement & Loyalty at Next Energy gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Next Energy's CRM decisions? Ask Job for an example.
Nicole van der Pols
Loyalty Manager
Rituals
Why Matched
This match connects you with Nicole van der Pols, whose work as Loyalty Manager at Rituals is also focused on how to increase retention and repeat purchase.
Conversation Starter
Ask Nicole which actions are helping them increase retention and repeat purchase at Rituals and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
