Hello
Andy
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 12:20–12:50
The Engineering Decisions No One Talks About in Loyalty
The engineering realities behind scaling a global loyalty proposition, including trade-offs…
Jip Koudijs
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Your Conversation Hub
Build Loyalty
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Build Loyalty Hub, where you can meet peers working towards similar objectives. Follow the Build Loyalty flag!
Recommended for You
Sponsors and Partners you may like to meet
Bilendi
Recommended
Why Matched
Bilendi fits your objective to improve the relevance and personalisation of offers through loyalty platform and cRM & automation.
Eagle Eye
Recommended
Why Matched
Ask Eagle Eye for a concrete example of promotions in use.
Loyal Guru
Recommended
Why Matched
Compare Loyal Guru's gamification with your current way of working.
Peer Conversations
People we think you should connect with
James Cotterill
Head of partnerships
Stressfreecarrental.com
Why Matched
You and James Cotterill both identified integrating loyalty with CRM, CDP, POS and payment systems as a current challenge. Their Head of partnerships perspective at Stressfreecarrental.com should make this a practical peer exchange.
Conversation Starter
Ask James how they are approaching integrating loyalty with CRM, CDP, POS and payment systems at Stressfreecarrental.com and what they would do differently.
David Thompson
Product Manager, Customer Experience
Flying Tiger Copenhagen
Why Matched
David Thompson is also working through the challenge of proving loyalty's incremental commercial impact. Their experience as Product Manager, Customer Experience at Flying Tiger Copenhagen gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Flying Tiger Copenhagen's CRM decisions? Ask David for an example.
Alice Chien
WEMEA CRM Manageer
ASUS
Why Matched
A relevant peer connection because Alice Chien shares your challenge around sustaining customer engagement and programme participation and brings the perspective of a WEMEA CRM Manageer at ASUS.
Conversation Starter
Ask Alice where ASUS has faced the hardest customer trade-off.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
