Hello
Anna
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Your Conversation Hub
Engage and Reward Customer
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Eagle Eye
Recommended
Why Matched
Eagle Eye fits your objective to increase retention and repeat purchase through enterprise loyalty platform and promotions.
Bilendi
Recommended
Why Matched
For your objective to improve the relevance and personalisation of offers, Bilendi's loyalty platform and cRM & automation are particularly relevant.
Insider
Recommended
Why Matched
Worth meeting because its aI customer engagement and journey orchestration could help you increase customer engagement and programme usage.
Peer Conversations
People we think you should connect with
Stephanie Bours
CRM Marketeer
JOSH V
Why Matched
You and Stephanie Bours both identified scaling personalisation without losing relevance as a current challenge. Their CRM Marketeer perspective at JOSH V should make this a practical peer exchange.
Conversation Starter
Ask Stephanie how they are approaching scaling personalisation without losing relevance at JOSH V and what they would do differently.
Yolaine Chabernaud-Petiteau
Product area manager Loyalty
IKEA
Why Matched
Yolaine Chabernaud-Petiteau is also working through the challenge of sustaining customer engagement and programme participation. Their experience as Product area manager Loyalty at IKEA gives you useful ground to compare approaches.
Conversation Starter
Which measure guides IKEA's CRM decisions? Ask Yolaine for an example.
Maddie Hight
Ecommerce Manager
O My Bag Amsterdam
Why Matched
This match connects you with Maddie Hight, whose work as Ecommerce Manager at O My Bag Amsterdam is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Maddie which actions are helping them improve the relevance and personalisation of offers at O My Bag Amsterdam and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
