Hello
Anneke
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 2 · 12:15–12:45
How Gamification Has Helped Co-op Engage Members Across Its Membership Strategy
How Co-op and Playable developed and tested gamified experiences at scale, including practical…
Andreas Fabricius; Laura Edwards
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Your Conversation Hub
Engage and Reward Customer
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Bloomreach
you requested to meet with this partner
Why Matched
Bloomreach fits your objective to increase retention and repeat purchase through customer data activation and personalisation.
Braze
you requested to meet with this partner
Why Matched
For your objective to improve the relevance and personalisation of offers, Braze's customer engagement platform and journey orchestration are particularly relevant.
Epsilon
you requested to meet with this partner
Why Matched
Worth meeting because its loyalty platform & services and customer data & identity could help you grow customer lifetime value.
Peer Conversations
People we think you should connect with
James Cotterill
Head of partnerships
Stressfreecarrental.com
Why Matched
You and James Cotterill both identified sustaining customer engagement and programme participation as a current challenge. Their Head of partnerships perspective at Stressfreecarrental.com should make this a practical peer exchange.
Conversation Starter
Ask James how they are approaching sustaining customer engagement and programme participation at Stressfreecarrental.com and what they would do differently.
JoeYee Tang
Head of CRM
Pink Gellac
Why Matched
JoeYee Tang is also working through the challenge of scaling personalisation without losing relevance. Their experience as Head of CRM at Pink Gellac gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Pink Gellac's CRM decisions? Ask JoeYee for an example.
Katharina Gasch-Satiroglu
Sr CRM Lead
NeoTaste
Why Matched
A relevant peer connection because Katharina Gasch-Satiroglu shares your challenge around delivering loyalty priorities with limited resources and capacity and brings the perspective of a Sr CRM Lead at NeoTaste.
Conversation Starter
What would Katharina prioritise next in the Sr CRM Lead role at NeoTaste?
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
