Hello
Bruna
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 2 · 11:35–12:05
Every Visit Counts: Merging Stored Value Mechanics into Loyalty Ecosystems
How stored value can become part of the loyalty engine to encourage more frequent visits…
Stuart Boon; Ben Jones
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Your Conversation Hub
Engage and Reward Customer
Relevant to proving the commercial impact of loyalty.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Loyal Guru
Recommended
Why Matched
Loyal Guru fits your objective to increase retention and repeat purchase through enterprise loyalty platform and promotions engine.
Adjoe
Recommended
Why Matched
For your objective to increase customer engagement and programme usage, Adjoe's rewarded gaming and app engagement are particularly relevant.
Talon.one
Recommended
Why Matched
Worth meeting because its promotion engine and loyalty rules engine could help you improve the relevance and personalisation of offers.
Peer Conversations
People we think you should connect with
Carolien Hotting
Lead Brand, Design & Loyalty
Etos B.V.
Why Matched
You and Carolien Hotting both identified scaling personalisation without losing relevance as a current challenge. Their Lead Brand, Design & Loyalty perspective at Etos B.V. should make this a practical peer exchange.
Conversation Starter
Ask Carolien how they are approaching scaling personalisation without losing relevance at Etos B.V. and what they would do differently.
Caz Yetman
CRM and Personalisation Lead
NESTLE
Why Matched
Caz Yetman is also working through the challenge of proving loyalty's incremental commercial impact. Their experience as CRM and Personalisation Lead at NESTLE gives you useful ground to compare approaches.
Conversation Starter
Which measure guides NESTLE's CRM decisions? Ask Caz for an example.
Tatiana Novoselova
Group Head of Customer Analytics | Loyalty, Personalisation & CRM
TUI
Why Matched
This match connects you with Tatiana Novoselova, whose work as Group Head of Customer Analytics | Loyalty, Personalisation & CRM at TUI is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Tatiana which actions are helping them improve the relevance and personalisation of offers at TUI and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
