Hello
Ekaterina
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 2 · 10:15–10:35
The CRM Director’s AI Identity Crisis
An account of leading CRM while AI changes tools, expectations and roadmaps faster than teams…
Maria Moreau
Your Conversation Hub
Scale Personalisation
Relevant to your challenge of delivering personalisation at scale.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Braze
you requested to meet with this partner
Why Matched
Braze fits your objective to increase retention and repeat purchase through customer engagement platform and journey orchestration.
Bloomreach
Recommended
Why Matched
For your objective to improve the relevance and personalisation of offers, Bloomreach's customer data activation and personalisation are particularly relevant.
Insider
Recommended
Why Matched
Ask Insider for a concrete example of cdp in use.
Peer Conversations
People we think you should connect with
Kimberly Koch
Category Manager
ING
Why Matched
You and Kimberly Koch both identified scaling personalisation without losing relevance as a current challenge. Their Category Manager perspective at ING should make this a practical peer exchange.
Conversation Starter
Ask Kimberly how they are approaching scaling personalisation without losing relevance at ING and what they would do differently.
Celina Donner
Digital Operations Manager
Peek & Cloppenburg KG Hamburg
Why Matched
Celina Donner is also working through the challenge of delivering loyalty priorities with limited resources and capacity. Their experience as Digital Operations Manager at Peek & Cloppenburg KG Hamburg gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Peek & Cloppenburg KG Hamburg's CRM decisions? Ask Celina for an example.
Liza Van Roey
Head of CRM & Loyalty
Eurostar
Why Matched
A relevant peer connection because Liza Van Roey shares your challenge around securing internal ownership and stakeholder alignment and brings the perspective of a Head of CRM & Loyalty at Eurostar.
Conversation Starter
Ask Liza where Eurostar has faced the hardest customer trade-off.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
