Hello
Emma
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Day 2 · 11:35–12:05
Every Visit Counts: Merging Stored Value Mechanics into Loyalty Ecosystems
How stored value can become part of the loyalty engine to encourage more frequent visits…
Stuart Boon; Ben Jones
Your Conversation Hub
Scale Personalisation
A strong fit with the loyalty priorities you shared with us.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Epsilon
Recommended
Why Matched
Epsilon fits your objective to grow customer lifetime value through loyalty platform & services and customer data & identity.
Capillary
Recommended
Why Matched
With Capillary, examine loyalty management and ask for evidence of its practical impact.
Kobie
Recommended
Why Matched
Worth meeting because its loyalty strategy and programme management could help you grow customer lifetime value.
Peer Conversations
People we think you should connect with
Andy Postma
Head of Performance iGaming
Nederlandse Loterij
Why Matched
You and Andy Postma both identified proving loyalty's incremental commercial impact as a current challenge. Their Head of Performance iGaming perspective at Nederlandse Loterij should make this a practical peer exchange.
Conversation Starter
Ask Andy how they are approaching proving loyalty's incremental commercial impact at Nederlandse Loterij and what they would do differently.
James Cotterill
Head of partnerships
Stressfreecarrental.com
Why Matched
James Cotterill is also working through the challenge of sustaining customer engagement and programme participation. Their experience as Head of partnerships at Stressfreecarrental.com gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Stressfreecarrental.com's CRM decisions? Ask James for an example.
Alexis Visetti
Acquisition & Subscription Lifecycle Lead
Nespresso
Why Matched
This match connects you with Alexis Visetti, whose work as Acquisition & Subscription Lifecycle Lead at Nespresso is also focused on how to grow customer lifetime value.
Conversation Starter
Ask Alexis which actions are helping them grow customer lifetime value at Nespresso and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
