Hello
Flavio
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Your Conversation Hub
Engage and Reward Customer
Relevant to proving the commercial impact of loyalty.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Comarch
you requested to meet with this partner
Why Matched
Comarch fits your objective to increase retention and repeat purchase through enterprise loyalty platform and programme management.
Capillary
you requested to meet with this partner
Why Matched
For your objective to launch or scale a loyalty programme, Capillary's enterprise loyalty platform and loyalty management are particularly relevant.
Epsilon
you requested to meet with this partner
Why Matched
Ask Epsilon for a concrete example of personalisation in use.
Peer Conversations
People we think you should connect with
Renato Salazar
Customer Value Proposition Manager
Banco de Crédito del Perú
Why Matched
You and Renato Salazar both identified proving loyalty's incremental commercial impact as a current challenge. Their Customer Value Proposition Manager perspective at Banco de Crédito del Perú should make this a practical peer exchange.
Conversation Starter
Ask Renato how they are approaching proving loyalty's incremental commercial impact at Banco de Crédito del Perú and what they would do differently.
Jill Boonstra
Loyalty Manager
Q8
Why Matched
Jill Boonstra is also working through the challenge of making the loyalty proposition more distinctive. Their experience as Loyalty Manager at Q8 gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Q8's CRM decisions? Ask Jill for an example.
Ben Mccrea
Sr Manager Loyalty
Foot Locker
Why Matched
This match connects you with Ben Mccrea, whose work as Sr Manager Loyalty at Foot Locker is also focused on how to increase retention and repeat purchase.
Conversation Starter
Ask Ben which actions are helping them increase retention and repeat purchase at Foot Locker and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
