Hello
Irma
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Your Conversation Hub
Engage and Reward Customer
Relevant to proving the commercial impact of loyalty.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Bilendi
Recommended
Why Matched
Bilendi fits your objective to increase retention and repeat purchase through loyalty platform and cRM & automation.
Capillary
Recommended
Why Matched
For your objective to improve the relevance and personalisation of offers, Capillary's enterprise loyalty platform and loyalty management are particularly relevant.
Loyal Guru
Recommended
Why Matched
Worth meeting because its enterprise loyalty platform and promotions engine could help you increase customer engagement and programme usage.
Peer Conversations
People we think you should connect with
Robert Muntean
Growth, Loyalty & AI Manager
OMV
Why Matched
You and Robert Muntean both identified sustaining customer engagement and programme participation as a current challenge. Their Growth, Loyalty & AI Manager perspective at OMV should make this a practical peer exchange.
Conversation Starter
Ask Robert how they are approaching sustaining customer engagement and programme participation at OMV and what they would do differently.
Louise Haegg
Member Benefits and Rewards Specialist
ASICS
Why Matched
Louise Haegg is also working through the challenge of scaling personalisation without losing relevance. Their experience as Member Benefits and Rewards Specialist at ASICS gives you useful ground to compare approaches.
Conversation Starter
Which measure guides ASICS's CRM decisions? Ask Louise for an example.
Susan Iping
Marketing Manager – Kinepolis Nederland
Kinepolis Group
Why Matched
A relevant peer connection because Susan Iping shares your challenge around proving loyalty's incremental commercial impact and brings the perspective of a Marketing Manager - Kinepolis Nederland at Kinepolis Group.
Conversation Starter
What would Susan prioritise next in the Marketing Manager - Kinepolis Nederland role at Kinepolis Group?
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
