Hello
James
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Your Conversation Hub
Engage and Reward Customer
Relevant to proving the commercial impact of loyalty.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Capillary
you requested to meet with this partner
Why Matched
Capillary fits your objective to increase retention and repeat purchase through enterprise loyalty platform and loyalty management.
Epsilon
you requested to meet with this partner
Why Matched
For your objective to grow customer lifetime value, Epsilon's loyalty platform & services and customer data & identity are particularly relevant.
Talon.one
you requested to meet with this partner
Why Matched
Worth meeting because its promotion engine and loyalty rules engine could help you improve the relevance and personalisation of offers.
Peer Conversations
People we think you should connect with
David Thompson
Product Manager, Customer Experience
Flying Tiger Copenhagen
Why Matched
You and David Thompson both identified integrating loyalty with CRM, CDP, POS and payment systems as a current challenge. Their Product Manager, Customer Experience perspective at Flying Tiger Copenhagen should make this a practical peer exchange.
Conversation Starter
Ask David how they are approaching integrating loyalty with CRM, CDP, POS and payment systems at Flying Tiger Copenhagen and what they would do differently.
Nils Korsvoll
VP Loyalty & CX
Strawberry
Why Matched
Nils Korsvoll is also working through the challenge of sustaining customer engagement and programme participation. Their experience as VP Loyalty & CX at Strawberry gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Strawberry's CRM decisions? Ask Nils for an example.
Job Schipper
Manager Engagement & Loyalty
Next Energy
Why Matched
A relevant peer connection because Job Schipper shares your challenge around improving data quality, identity and the single customer view and brings the perspective of a Manager Engagement & Loyalty at Next Energy.
Conversation Starter
Ask Job where Next Energy has faced the hardest customer trade-off.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
