Hello
JoeYee
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 2 · 09:45–10:15
Did Customers Forget About Loyalty Programs? Or YOU?
Why loyalty programmes need to be continually iterable as customer expectations change, with…
Zsuzsa Kecsmar; Lukas Savetun
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Your Conversation Hub
Scale Personalisation
Relevant to your challenge of delivering personalisation at scale.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Capillary
Recommended
Why Matched
Capillary fits your objective to increase retention and repeat purchase through enterprise loyalty platform and loyalty management.
Neoday
Recommended
Why Matched
For your objective to improve the relevance and personalisation of offers, Neoday's loyalty platform and gamification are particularly relevant.
Bilendi
Recommended
Why Matched
Ask Bilendi for a concrete example of rewards in use.
Peer Conversations
People we think you should connect with
Katharina Gasch-Satiroglu
Sr CRM Lead
NeoTaste
Why Matched
You and Katharina Gasch-Satiroglu both identified scaling personalisation without losing relevance as a current challenge. Their Sr CRM Lead perspective at NeoTaste should make this a practical peer exchange.
Conversation Starter
Ask Katharina how they are approaching scaling personalisation without losing relevance at NeoTaste and what they would do differently.
Anneke Uiterweerd
Head of Customer Strategy
Mr Marvis
Why Matched
Anneke Uiterweerd is also working through the challenge of sustaining customer engagement and programme participation. Their experience as Head of Customer Strategy at Mr Marvis gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Mr Marvis's CRM decisions? Ask Anneke for an example.
Johanna Heiser
Head of CRM (B2C)
Fraport AG
Why Matched
This match connects you with Johanna Heiser, whose work as Head of CRM (B2C) at Fraport AG is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Johanna which actions are helping them improve the relevance and personalisation of offers at Fraport AG and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
