Hello
Julie
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 2 · 13:55–14:25
More Than an App: Re-imagining Membership at the LEGO Group
How LEGO moved from viewing membership as a CRM channel to treating members as a core brand…
Aaron Mitchell; Myrthe van Dieijen
Your Conversation Hub
Scale Personalisation
Relevant to your challenge of delivering personalisation at scale.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Insider
you requested to meet with this partner
Why Matched
Insider fits your objective to increase retention and repeat purchase through aI customer engagement and journey orchestration.
Talon.one
you requested to meet with this partner
Why Matched
Ask Talon.one for a concrete example of loyalty rules engine in use.
Bond
you requested to meet with this partner
Why Matched
Worth meeting because its loyalty strategy and programme design could help you grow customer lifetime value.
Peer Conversations
People we think you should connect with
Celina Donner
Digital Operations Manager
Peek & Cloppenburg KG Hamburg
Why Matched
You and Celina Donner both identified scaling personalisation without losing relevance as a current challenge. Their Digital Operations Manager perspective at Peek & Cloppenburg KG Hamburg should make this a practical peer exchange.
Conversation Starter
Ask Celina how they are approaching scaling personalisation without losing relevance at Peek & Cloppenburg KG Hamburg and what they would do differently.
Zaid Khatib
Loyalty Strategy Specialist
Qatar Airways
Why Matched
Zaid Khatib is also working through the challenge of making the loyalty proposition more distinctive. Their experience as Loyalty Strategy Specialist at Qatar Airways gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Qatar Airways's CRM decisions? Ask Zaid for an example.
Elena Frangi
Head of Global CRM & Loyalty
KIKO Milano
Why Matched
This match connects you with Elena Frangi, whose work as Head of Global CRM & Loyalty at KIKO Milano is also focused on how to increase retention and repeat purchase.
Conversation Starter
Ask Elena which actions are helping them increase retention and repeat purchase at KIKO Milano and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
