Hello
Katharina
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Your Conversation Hub
Engage and Reward Customer
Relevant to proving the commercial impact of loyalty.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Bilendi
Recommended
Why Matched
Bilendi fits your objective to increase retention and repeat purchase through loyalty platform and cRM & automation.
Capillary
Recommended
Why Matched
For your objective to grow customer lifetime value, Capillary's enterprise loyalty platform and loyalty management are particularly relevant.
Neoday
Recommended
Why Matched
Worth meeting because its loyalty platform and gamification could help you improve the relevance and personalisation of offers.
Peer Conversations
People we think you should connect with
Alexis Visetti
Acquisition & Subscription Lifecycle Lead
Nespresso
Why Matched
You and Alexis Visetti both identified proving loyalty's incremental commercial impact as a current challenge. Their Acquisition & Subscription Lifecycle Lead perspective at Nespresso should make this a practical peer exchange.
Conversation Starter
Ask Alexis how they are approaching proving loyalty's incremental commercial impact at Nespresso and what they would do differently.
Tijmen Minneboo
Loyalty Manager
Samsung Electronics
Why Matched
Tijmen Minneboo is also working through the challenge of scaling personalisation without losing relevance. Their experience as Loyalty Manager at Samsung Electronics gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Samsung Electronics's CRM decisions? Ask Tijmen for an example.
Eugénie PUGET_GRIFFIOEN
Senior Retention Marketer
Paula’s Choice
Why Matched
A relevant peer connection because Eugénie PUGET_GRIFFIOEN shares your challenge around sustaining customer engagement and programme participation and brings the perspective of a Senior Retention Marketer at Paula's Choice.
Conversation Starter
Ask Eugénie where Paula's Choice has faced the hardest customer trade-off.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
