Hello
Kimberly
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 2 · 13:55–14:25
More Than an App: Re-imagining Membership at the LEGO Group
How LEGO moved from viewing membership as a CRM channel to treating members as a core brand…
Aaron Mitchell; Myrthe van Dieijen
Your Conversation Hub
Build Loyalty
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Build Loyalty Hub, where you can meet peers working towards similar objectives. Follow the Build Loyalty flag!
Recommended for You
Sponsors and Partners you may like to meet
Neoday
Recommended
Why Matched
Neoday fits your objective to increase retention and repeat purchase through loyalty platform and gamification.
Bilendi
Recommended
Why Matched
For your objective to improve the relevance and personalisation of offers, Bilendi's loyalty platform and cRM & automation are particularly relevant.
Loyal Guru
Recommended
Why Matched
Worth meeting because its enterprise loyalty platform and promotions engine could help you increase customer engagement and programme usage.
Peer Conversations
People we think you should connect with
Amélie Petit
Global Personalization Manager
ASICS
Why Matched
You and Amélie Petit both identified scaling personalisation without losing relevance as a current challenge. Their Global Personalization Manager perspective at ASICS should make this a practical peer exchange.
Conversation Starter
Ask Amélie how they are approaching scaling personalisation without losing relevance at ASICS and what they would do differently.
Tijmen Minneboo
Loyalty Manager
Samsung Electronics
Why Matched
Tijmen Minneboo is also working through the challenge of sustaining customer engagement and programme participation. Their experience as Loyalty Manager at Samsung Electronics gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Samsung Electronics's CRM decisions? Ask Tijmen for an example.
Robert Muntean
Growth, Loyalty & AI Manager
OMV
Why Matched
A relevant peer connection because Robert Muntean shares your challenge around securing internal ownership and stakeholder alignment and brings the perspective of a Growth, Loyalty & AI Manager at OMV.
Conversation Starter
Ask Robert where OMV has faced the hardest customer trade-off.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
