Hello
Louise
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 1 · 12:20–12:50
The Engineering Decisions No One Talks About in Loyalty
The engineering realities behind scaling a global loyalty proposition, including trade-offs…
Jip Koudijs
Day 2 · 09:45–10:15
Did Customers Forget About Loyalty Programs? Or YOU?
Why loyalty programmes need to be continually iterable as customer expectations change, with…
Zsuzsa Kecsmar; Lukas Savetun
Your Conversation Hub
Scale Personalisation
Relevant to your challenge of delivering personalisation at scale.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Talon.one
you requested to meet with this partner
Why Matched
Talon.one fits your objective to increase retention and repeat purchase through promotion engine and loyalty rules engine.
Antavo
you requested to meet with this partner
Why Matched
For your objective to increase customer engagement and programme usage, Antavo's enterprise loyalty platform and programme management are particularly relevant.
Loyal Guru
Recommended
Why Matched
Ask Loyal Guru for a concrete example of gamification in use.
Peer Conversations
People we think you should connect with
Johannes Fürst
Head of Organization & Analysis | Customer Relations
Lidl International
Why Matched
You and Johannes Fürst both identified integrating loyalty with CRM, CDP, POS and payment systems as a current challenge. Their Head of Organization & Analysis | Customer Relations perspective at Lidl International should make this a practical peer exchange.
Conversation Starter
Ask Johannes how they are approaching integrating loyalty with CRM, CDP, POS and payment systems at Lidl International and what they would do differently.
Cedric Van Nijverseel
CRM Team Lead
Nederlandse Loterij
Why Matched
Cedric Van Nijverseel is also working through the challenge of scaling personalisation without losing relevance. Their experience as CRM Team Lead at Nederlandse Loterij gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Nederlandse Loterij's CRM decisions? Ask Cedric for an example.
Elena Frangi
Head of Global CRM & Loyalty
KIKO Milano
Why Matched
This match connects you with Elena Frangi, whose work as Head of Global CRM & Loyalty at KIKO Milano is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Elena which actions are helping them improve the relevance and personalisation of offers at KIKO Milano and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
