Hello
Luís
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 2 · 14:55–15:55
A Live Introduction to Applied Consumer Neuroscience — Part 2
A practical workshop on defining a brand North Star and testing it against customer-experience…
Dr Simon Moore; David Jenkinson
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Your Conversation Hub
Engage and Reward Customer
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Antavo
Recommended
Why Matched
Antavo fits your objective to increase retention and repeat purchase through enterprise loyalty platform and programme management.
Adjoe
Recommended
Why Matched
With Adjoe, examine app engagement and ask for evidence of its practical impact.
Bloomreach
Recommended
Why Matched
Ask Bloomreach for a concrete example of marketing automation in use.
Peer Conversations
People we think you should connect with
Iris van Hees
Head of CRM & Loyalty
Samsung Electronics Benelux
Why Matched
You and Iris van Hees both identified sustaining customer engagement and programme participation as a current challenge. Their Head of CRM & Loyalty perspective at Samsung Electronics Benelux should make this a practical peer exchange.
Conversation Starter
Ask Iris how they are approaching sustaining customer engagement and programme participation at Samsung Electronics Benelux and what they would do differently.
Kimberly Koch
Category Manager
ING
Why Matched
Kimberly Koch is also working through the challenge of securing internal ownership and stakeholder alignment. Their experience as Category Manager at ING gives you useful ground to compare approaches.
Conversation Starter
Which measure guides ING's CRM decisions? Ask Kimberly for an example.
Tijmen Minneboo
Loyalty Manager
Samsung Electronics
Why Matched
This match connects you with Tijmen Minneboo, whose work as Loyalty Manager at Samsung Electronics is also focused on how to increase retention and repeat purchase.
Conversation Starter
Ask Tijmen which actions are helping them increase retention and repeat purchase at Samsung Electronics and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
