Hello
Mandy
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 2 · 13:55–14:25
More Than an App: Re-imagining Membership at the LEGO Group
How LEGO moved from viewing membership as a CRM channel to treating members as a core brand…
Aaron Mitchell; Myrthe van Dieijen
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Your Conversation Hub
Scale Personalisation
Relevant to your priority of improving personalisation and relevance.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Neoday
Recommended
Why Matched
Neoday fits your objective to improve the relevance and personalisation of offers through loyalty platform and gamification.
Bilendi
Recommended
Why Matched
For your objective to increase customer engagement and programme usage, Bilendi's loyalty platform and cRM & automation are particularly relevant.
Eagle Eye
Recommended
Why Matched
Worth meeting because its enterprise loyalty platform and promotions could help you launch or scale a loyalty programme.
Peer Conversations
People we think you should connect with
Tijn van der Heijden
Manager Select Loyalty Program
Bol
Why Matched
You and Tijn van der Heijden both identified making the loyalty proposition more distinctive as a current challenge. Their Manager Select Loyalty Program perspective at Bol should make this a practical peer exchange.
Conversation Starter
Ask Tijn how they are approaching making the loyalty proposition more distinctive at Bol and what they would do differently.
Robert Muntean
Growth, Loyalty & AI Manager
OMV
Why Matched
Robert Muntean is also working through the challenge of securing internal ownership and stakeholder alignment. Their experience as Growth, Loyalty & AI Manager at OMV gives you useful ground to compare approaches.
Conversation Starter
Which measure guides OMV's CRM decisions? Ask Robert for an example.
Kimberly Koch
Category Manager
ING
Why Matched
This match connects you with Kimberly Koch, whose work as Category Manager at ING is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Kimberly which actions are helping them improve the relevance and personalisation of offers at ING and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
