Hello
Marion
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 2 · 09:45–10:15
Did Customers Forget About Loyalty Programs? Or YOU?
Why loyalty programmes need to be continually iterable as customer expectations change, with…
Zsuzsa Kecsmar; Lukas Savetun
Day 2 · 11:05–11:35
Game-Changing Loyalty: Behavioural Mechanics That Drive Real Participation
How Nectar added mobile games inside its app so members could collect points without spending…
Tim Nicholson; Dom Winchester
Day 2 · 14:25–14:55
You Can’t Points Your Way to Movement
How ASICS is using psychology, brand purpose, partnerships, storytelling and loyalty design to…
Bruna Mikan
Your Conversation Hub
Build Loyalty
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Build Loyalty Hub, where you can meet peers working towards similar objectives. Follow the Build Loyalty flag!
Recommended for You
Sponsors and Partners you may like to meet
Bilendi
Recommended
Why Matched
Bilendi fits your objective to increase retention and repeat purchase through loyalty platform and cRM & automation.
Loyal Guru
Recommended
Why Matched
For your objective to increase customer engagement and programme usage, Loyal Guru's enterprise loyalty platform and promotions engine are particularly relevant.
Talon.one
Recommended
Why Matched
Ask Talon.one for a concrete example of personalised incentives in use.
Peer Conversations
People we think you should connect with
Susan Kok
E-commerce Manager
Philips
Why Matched
You and Susan Kok both identified sustaining customer engagement and programme participation as a current challenge. Their E-commerce Manager perspective at Philips should make this a practical peer exchange.
Conversation Starter
Ask Susan how they are approaching sustaining customer engagement and programme participation at Philips and what they would do differently.
Robert Muntean
Growth, Loyalty & AI Manager
OMV
Why Matched
Robert Muntean's priorities at OMV include the same goal to increase retention and repeat purchase, making their Growth, Loyalty & AI Manager experience directly relevant to you.
Conversation Starter
Ask Robert which actions are helping them increase retention and repeat purchase at OMV and how they measure progress.
Yolaine Chabernaud-Petiteau
Product area manager Loyalty
IKEA
Why Matched
Yolaine Chabernaud-Petiteau brings a Product area manager Loyalty perspective from IKEA to compare with your own.
Conversation Starter
From a Product area manager Loyalty perspective, what would Yolaine change first to improve customer engagement?
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
