Hello
Maurice
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Your Conversation Hub
Engage and Reward Customer
Relevant to proving the commercial impact of loyalty.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Adjoe
Recommended
Why Matched
Adjoe fits your objective to increase retention and repeat purchase through rewarded gaming and app engagement.
Loyal Guru
Recommended
Why Matched
For your objective to improve the relevance and personalisation of offers, Loyal Guru's enterprise loyalty platform and promotions engine are particularly relevant.
Playable
Recommended
Why Matched
Worth meeting because its marketing gamification and interactive campaigns could help you drive incremental revenue and basket uplift.
Peer Conversations
People we think you should connect with
Valentyna Romanenko
Sr Director Customer Growth
Decathlon
Why Matched
You and Valentyna Romanenko both identified proving loyalty's incremental commercial impact as a current challenge. Their Sr Director Customer Growth perspective at Decathlon should make this a practical peer exchange.
Conversation Starter
Ask Valentyna how they are approaching proving loyalty's incremental commercial impact at Decathlon and what they would do differently.
Oliver Brunzel
Vice President Business Development & Loyalty
HolidayCheck
Why Matched
Oliver Brunzel is also working through the challenge of securing internal ownership and stakeholder alignment. Their experience as Vice President Business Development & Loyalty at HolidayCheck gives you useful ground to compare approaches.
Conversation Starter
Which measure guides HolidayCheck's CRM decisions? Ask Oliver for an example.
Laura Barnwell
Loyalty Lead
LNER
Why Matched
This match connects you with Laura Barnwell, whose work as Loyalty Lead at LNER is also focused on how to increase retention and repeat purchase.
Conversation Starter
Ask Laura which actions are helping them increase retention and repeat purchase at LNER and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
