Hello
Milena
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 14:35–15:05
Customers Aren’t Loyal. They’re Efficient.
What drives repeat behaviour in ecommerce when customers compare and switch quickly; the roles…
Tijn van der Heijen
Day 2 · 09:15–09:45
Habits & Hooks: Building for Stickiness
How repeat behaviour is created through product experience and CRM, why retention must be…
Mine Albayrak Avdan; Rebecca Stewart
Day 2 · 12:15–12:45
How Gamification Has Helped Co-op Engage Members Across Its Membership Strategy
How Co-op and Playable developed and tested gamified experiences at scale, including practical…
Andreas Fabricius; Laura Edwards
Your Conversation Hub
Build Loyalty
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Build Loyalty Hub, where you can meet peers working towards similar objectives. Follow the Build Loyalty flag!
Recommended for You
Sponsors and Partners you may like to meet
Eagle Eye
Recommended
Why Matched
Eagle Eye fits your objective to increase retention and repeat purchase through enterprise loyalty platform and promotions.
M-Wise
Recommended
Why Matched
For your objective to launch or scale a loyalty programme, M-Wise's loyalty platform and mobile loyalty are particularly relevant.
Carlton One
Recommended
Why Matched
Worth meeting because its rewards catalogue and recognition could help you grow customer lifetime value.
Peer Conversations
People we think you should connect with
Susan Iping
Marketing Manager – Kinepolis Nederland
Kinepolis Group
Why Matched
You and Susan Iping both identified sustaining customer engagement and programme participation as a current challenge. Their Marketing Manager - Kinepolis Nederland perspective at Kinepolis Group should make this a practical peer exchange.
Conversation Starter
Ask Susan how they are approaching sustaining customer engagement and programme participation at Kinepolis Group and what they would do differently.
Georgia Leitch
Senior Retention Manager
Paula’s Choice
Why Matched
Georgia Leitch is also working through the challenge of delivering loyalty priorities with limited resources and capacity. Their experience as Senior Retention Manager at Paula's Choice gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Paula's Choice's CRM decisions? Ask Georgia for an example.
Alejandra Vigo
Engagement & Brand Manager
Banco de Crédito del Perú
Why Matched
A relevant peer connection because Alejandra Vigo shares your challenge around making the loyalty proposition more distinctive and brings the perspective of a Engagement & Brand Manager at Banco de Crédito del Perú.
Conversation Starter
Ask Alejandra where Banco de Crédito del Perú has faced the hardest customer trade-off.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
