Hello
Nicole
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 2 · 09:45–10:15
Did Customers Forget About Loyalty Programs? Or YOU?
Why loyalty programmes need to be continually iterable as customer expectations change, with…
Zsuzsa Kecsmar; Lukas Savetun
Day 2 · 12:15–12:45
How Gamification Has Helped Co-op Engage Members Across Its Membership Strategy
How Co-op and Playable developed and tested gamified experiences at scale, including practical…
Andreas Fabricius; Laura Edwards
Your Conversation Hub
Build Loyalty
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Build Loyalty Hub, where you can meet peers working towards similar objectives. Follow the Build Loyalty flag!
Recommended for You
Sponsors and Partners you may like to meet
Loyal Guru
Recommended
Why Matched
Loyal Guru fits your objective to increase retention and repeat purchase through enterprise loyalty platform and promotions engine.
Bilendi
Recommended
Why Matched
For your objective to improve the relevance and personalisation of offers, Bilendi's loyalty platform and cRM & automation are particularly relevant.
Talon.one
Recommended
Why Matched
With Talon.one, examine personalised incentives and ask for evidence of its practical impact.
Peer Conversations
People we think you should connect with
Ana Yallouz
CRM and Merchandising Manager
Philips
Why Matched
You and Ana Yallouz both identified integrating loyalty with CRM, CDP, POS and payment systems as a current challenge. Their CRM and Merchandising Manager perspective at Philips should make this a practical peer exchange.
Conversation Starter
Ask Ana how they are approaching integrating loyalty with CRM, CDP, POS and payment systems at Philips and what they would do differently.
Anna Lazarenko
CRM Manager, Lifecycle
Crocs
Why Matched
Anna Lazarenko is also working through the challenge of scaling personalisation without losing relevance. Their experience as CRM Manager, Lifecycle at Crocs gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Crocs's CRM decisions? Ask Anna for an example.
Yolaine Chabernaud-Petiteau
Product area manager Loyalty
IKEA
Why Matched
A relevant peer connection because Yolaine Chabernaud-Petiteau shares your challenge around sustaining customer engagement and programme participation and brings the perspective of a Product area manager Loyalty at IKEA.
Conversation Starter
Ask Yolaine where IKEA has faced the hardest customer trade-off.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
