Hello
Nora
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Your Conversation Hub
Scale Personalisation
Relevant to your challenge of delivering personalisation at scale.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Bloomreach
Recommended
Why Matched
Bloomreach fits your objective to increase retention and repeat purchase through customer data activation and personalisation.
Braze
Recommended
Why Matched
Compare Braze's journey orchestration with your current way of working.
Insider
Recommended
Why Matched
Ask Insider for a concrete example of cdp in use.
Peer Conversations
People we think you should connect with
Elisabetta Fortis
Loyalty & Incentives Partnerships
Philips
Why Matched
You and Elisabetta Fortis both identified scaling personalisation without losing relevance as a current challenge. Their Loyalty & Incentives Partnerships perspective at Philips should make this a practical peer exchange.
Conversation Starter
Ask Elisabetta how they are approaching scaling personalisation without losing relevance at Philips and what they would do differently.
Sophie Morshuis
Lifecycle Lead
Nespresso
Why Matched
Sophie Morshuis is also working through the challenge of sustaining customer engagement and programme participation. Their experience as Lifecycle Lead at Nespresso gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Nespresso's CRM decisions? Ask Sophie for an example.
Giovanni Battista Montano
CRM Manager
Teddy S.p.a.
Why Matched
This match connects you with Giovanni Battista Montano, whose work as CRM Manager at Teddy S.p.a. is also focused on how to increase retention and repeat purchase.
Conversation Starter
Ask Giovanni Battista which actions are helping them increase retention and repeat purchase at Teddy S.p.a. and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
