Hello
Olga
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Day 2 · 09:15–09:45
Habits & Hooks: Building for Stickiness
How repeat behaviour is created through product experience and CRM, why retention must be…
Mine Albayrak Avdan; Rebecca Stewart
Your Conversation Hub
Scale Personalisation
Relevant to your challenge of delivering personalisation at scale.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Neoday
Recommended
Why Matched
Neoday fits your objective to increase retention and repeat purchase through loyalty platform and gamification.
Bilendi
Recommended
Why Matched
Ask Bilendi for a concrete example of crm & automation in use.
Capillary
Recommended
Why Matched
Worth meeting because its enterprise loyalty platform and loyalty management could help you grow customer lifetime value.
Peer Conversations
People we think you should connect with
Vincent Roussilhon
Global VP of Product Management Customer Relationships
IKEA
Why Matched
You and Vincent Roussilhon both identified scaling personalisation without losing relevance as a current challenge. Their Global VP of Product Management Customer Relationships perspective at IKEA should make this a practical peer exchange.
Conversation Starter
Ask Vincent how they are approaching scaling personalisation without losing relevance at IKEA and what they would do differently.
Maddie Hight
Ecommerce Manager
O My Bag Amsterdam
Why Matched
Maddie Hight is also working through the challenge of sustaining customer engagement and programme participation. Their experience as Ecommerce Manager at O My Bag Amsterdam gives you useful ground to compare approaches.
Conversation Starter
Which measure guides O My Bag Amsterdam's CRM decisions? Ask Maddie for an example.
Alice Chien
WEMEA CRM Manageer
ASUS
Why Matched
This match connects you with Alice Chien, whose work as WEMEA CRM Manageer at ASUS is also focused on how to increase retention and repeat purchase.
Conversation Starter
Ask Alice which actions are helping them increase retention and repeat purchase at ASUS and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
