Hello
Oliver
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Day 2 · 11:35–12:05
Every Visit Counts: Merging Stored Value Mechanics into Loyalty Ecosystems
How stored value can become part of the loyalty engine to encourage more frequent visits…
Stuart Boon; Ben Jones
Your Conversation Hub
Engage and Reward Customer
Relevant to proving the commercial impact of loyalty.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Talon.one
you requested to meet with this partner
Why Matched
Talon.one fits your objective to increase retention and repeat purchase through promotion engine and loyalty rules engine.
Adjoe
you requested to meet with this partner
Why Matched
For your objective to increase customer engagement and programme usage, Adjoe's rewarded gaming and app engagement are particularly relevant.
Capillary
you requested to meet with this partner
Why Matched
Worth meeting because its enterprise loyalty platform and loyalty management could help you grow customer lifetime value.
Peer Conversations
People we think you should connect with
Carolien Hotting
Lead Brand, Design & Loyalty
Etos B.V.
Why Matched
You and Carolien Hotting both identified proving loyalty's incremental commercial impact as a current challenge. Their Lead Brand, Design & Loyalty perspective at Etos B.V. should make this a practical peer exchange.
Conversation Starter
Ask Carolien how they are approaching proving loyalty's incremental commercial impact at Etos B.V. and what they would do differently.
Javier Guemes
Global Procurement Category Leader
Philip Morris International
Why Matched
Javier Guemes is also working through the challenge of securing internal ownership and stakeholder alignment. Their experience as Global Procurement Category Leader at Philip Morris International gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Philip Morris International's CRM decisions? Ask Javier for an example.
Evi Deberling
Global Automation & Loyalty Manager
Dr. Schär AG / SPA
Why Matched
This match connects you with Evi Deberling, whose work as Global Automation & Loyalty Manager at Dr. Schär AG / SPA is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Evi which actions are helping them improve the relevance and personalisation of offers at Dr. Schär AG / SPA and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
