Hello
Pauline
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
1 · 12:20–12:50
The Engineering Decisions No One Talks About in Loyalty
The engineering realities behind scaling a global loyalty proposition, including trade-offs, constra
Jip Koudijs
1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s wor
Rob Pellow; Paul Foster
2 · 09:45–10:15
Did Customers Forget About Loyalty Programs? Or YOU?
Why loyalty programmes need to be continually iterable as customer expectations change, with finding
Zsuzsa Kecsmar; Lukas Savetun
Your Conversation Hub
Scale Personalisation
Relevant to improving customer data and the single customer view.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Bilendi
Recommended
Why Matched
Bilendi fits your objective to launch or scale your loyalty programme, with capabilities relevant to turning that priority into action.
Capillary
Recommended
Why Matched
With Capillary, examine loyalty management and ask for evidence of its practical impact.
Epsilon
Recommended
Why Matched
Ask Epsilon for a concrete example of personalisation in use.
Peer Conversations
People we think you should connect with
Georgia Leitch
Senior Retention Manager
Paula’s Choice
Why Matched
You and Georgia Leitch both identified improving data quality, identity and the single customer view as a current challenge. Their Senior Retention Manager perspective at Paula's Choice should make this a practical peer exchange.
Conversation Starter
Ask Georgia how they are approaching improving data quality, identity and the single customer view at Paula's Choice and what they would do differently.
Nicholas Wait
Loyalty Dirctor
easyJet
Why Matched
Nicholas Wait works as Loyalty Dirctor at easyJet; compare the decisions behind your customer work.
Conversation Starter
Which measure does easyJet use to judge progress on loyalty programme growth? Ask Nicholas why.
Harrum Qaisar
CRM Specilaist
MR MARVIS
Why Matched
Contrast your approach with Harrum Qaisar's CRM Specilaist remit at MR MARVIS.
Conversation Starter
Ask Harrum what trade-off MR MARVIS faces when balancing loyalty programme growth with other priorities.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
