Hello
Sebastian
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 2 · 09:45–10:15
Did Customers Forget About Loyalty Programs? Or YOU?
Why loyalty programmes need to be continually iterable as customer expectations change, with…
Zsuzsa Kecsmar; Lukas Savetun
Day 2 · 12:15–12:45
How Gamification Has Helped Co-op Engage Members Across Its Membership Strategy
How Co-op and Playable developed and tested gamified experiences at scale, including practical…
Andreas Fabricius; Laura Edwards
Your Conversation Hub
Build Loyalty
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Build Loyalty Hub, where you can meet peers working towards similar objectives. Follow the Build Loyalty flag!
Recommended for You
Sponsors and Partners you may like to meet
Capillary
Recommended
Why Matched
Capillary fits your objective to increase retention and repeat purchase through enterprise loyalty platform and loyalty management.
Bilendi
Recommended
Why Matched
For your objective to increase customer engagement and programme usage, Bilendi's loyalty platform and cRM & automation are particularly relevant.
Neoday
Recommended
Why Matched
Compare Neoday's ai personalisation with your current way of working.
Peer Conversations
People we think you should connect with
Neha Taneja
VP CRM
Atolls
Why Matched
You and Neha Taneja both identified scaling personalisation without losing relevance as a current challenge. Their VP CRM perspective at Atolls should make this a practical peer exchange.
Conversation Starter
Ask Neha how they are approaching scaling personalisation without losing relevance at Atolls and what they would do differently.
Giovanni Battista Montano
CRM Manager
Teddy S.p.a.
Why Matched
Giovanni Battista Montano is also working through the challenge of sustaining customer engagement and programme participation. Their experience as CRM Manager at Teddy S.p.a. gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Teddy S.p.a.'s CRM decisions? Ask Giovanni for an example.
Marta Dragovic
Senior Manager Membership Proposition & Offer
The LEGO Group
Why Matched
A relevant peer connection because Marta Dragovic shares your challenge around improving data quality, identity and the single customer view and brings the perspective of a Senior Manager Membership Proposition & Offer at The LEGO Group.
Conversation Starter
Ask Marta where The LEGO Group has faced the hardest customer trade-off.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
