Hello
Serena
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 12:20–12:50
The Engineering Decisions No One Talks About in Loyalty
The engineering realities behind scaling a global loyalty proposition, including trade-offs…
Jip Koudijs
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 2 · 13:55–14:25
More Than an App: Re-imagining Membership at the LEGO Group
How LEGO moved from viewing membership as a CRM channel to treating members as a core brand…
Aaron Mitchell; Myrthe van Dieijen
Your Conversation Hub
Scale Personalisation
Relevant to your priority of improving personalisation and relevance.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Capillary
Recommended
Why Matched
Capillary fits your objective to improve the relevance and personalisation of offers through enterprise loyalty platform and loyalty management.
Talon.one
Recommended
Why Matched
Compare Talon.one's loyalty rules engine with your current way of working.
Digitrips
Recommended
Why Matched
With Digitrips, examine travel redemption and ask for evidence of its practical impact.
Peer Conversations
People we think you should connect with
Mats Plewa
Team Lead B2B& Loyalty
BAUHAUS AG
Why Matched
You and Mats Plewa both identified making the loyalty proposition more distinctive as a current challenge. Their Team Lead B2B& Loyalty perspective at BAUHAUS AG should make this a practical peer exchange.
Conversation Starter
Ask Mats how they are approaching making the loyalty proposition more distinctive at BAUHAUS AG and what they would do differently.
Renato Salazar
Customer Value Proposition Manager
Banco de Crédito del Perú
Why Matched
Renato Salazar's priorities at Banco de Crédito del Perú include the same goal to improve the relevance and personalisation of offers, making their Customer Value Proposition Manager experience directly relevant to you.
Conversation Starter
Ask Renato which actions are helping them improve the relevance and personalisation of offers at Banco de Crédito del Perú and how they measure progress.
Kitty Santandreu-Römer
Senior CRM and Loyalty Manager
B&B Hotels Germany GmbH
Why Matched
A relevant peer connection because Kitty Santandreu-Römer shares your challenge around making the loyalty proposition more distinctive and brings the perspective of a Senior CRM and Loyalty Manager at B&B Hotels Germany GmbH.
Conversation Starter
Which measure does B&B Hotels Germany GmbH use to judge progress on relevant customer experiences? Ask Kitty why.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
