Hello
Simone
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 11:35–12:05
How to Build a Growth Marketing Function Grounded in Retention
How growth marketing can work across lifecycle journeys, experimentation, in-app experiences…
Farrukh Zafar
Day 2 · 09:45–10:15
Did Customers Forget About Loyalty Programs? Or YOU?
Why loyalty programmes need to be continually iterable as customer expectations change, with…
Zsuzsa Kecsmar; Lukas Savetun
Your Conversation Hub
Scale Personalisation
Relevant to improving customer data and the single customer view.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Bloomreach
you requested to meet with this partner
Why Matched
Bloomreach fits your objective to increase retention and repeat purchase through customer data activation and personalisation.
Insider
Recommended
Why Matched
For your objective to improve the relevance and personalisation of offers, Insider's aI customer engagement and journey orchestration are particularly relevant.
Bilendi
Recommended
Why Matched
Worth meeting because its loyalty platform and cRM & automation could help you increase customer engagement and programme usage.
Peer Conversations
People we think you should connect with
Marta Dragovic
Senior Manager Membership Proposition & Offer
The LEGO Group
Why Matched
You and Marta Dragovic both identified sustaining customer engagement and programme participation as a current challenge. Their Senior Manager Membership Proposition & Offer perspective at The LEGO Group should make this a practical peer exchange.
Conversation Starter
Ask Marta how they are approaching sustaining customer engagement and programme participation at The LEGO Group and what they would do differently.
Laura Kern
Teamlead Touchpoint dm-App
dm-drogerie markt Gmbh + Co. KG
Why Matched
Laura Kern is also working through the challenge of improving data quality, identity and the single customer view. Their experience as Teamlead Touchpoint dm-App at dm-drogerie markt Gmbh + Co. KG gives you useful ground to compare approaches.
Conversation Starter
Which measure guides dm-drogerie markt Gmbh + Co. KG's CRM decisions? Ask Laura for an example.
Marije Min
Loyalty Marketeer
KNVB
Why Matched
This match connects you with Marije Min, whose work as Loyalty Marketeer at KNVB is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Marije which actions are helping them improve the relevance and personalisation of offers at KNVB and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
