Hello
Suan
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Your Conversation Hub
Scale Personalisation
A strong fit with the loyalty priorities you shared with us.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Capillary
you requested to meet with this partner
Why Matched
Capillary fits your objective to increase retention and repeat purchase through enterprise loyalty platform and loyalty management.
Antavo
you requested to meet with this partner
Why Matched
You selected Antavo; ask how its programme management could apply to your current priorities.
Eagle Eye
Recommended
Why Matched
Ask Eagle Eye for a concrete example of real-time personalisation in use.
Peer Conversations
People we think you should connect with
Irma Ascione
Global Digital Content Specialist
Dr. Schär AG / SPA
Why Matched
You and Irma Ascione both identified proving loyalty's incremental commercial impact as a current challenge. Their Global Digital Content Specialist perspective at Dr. Schär AG / SPA should make this a practical peer exchange.
Conversation Starter
Ask Irma how they are approaching proving loyalty's incremental commercial impact at Dr. Schär AG / SPA and what they would do differently.
Alexis Visetti
Acquisition & Subscription Lifecycle Lead
Nespresso
Why Matched
Alexis Visetti is also working through the challenge of sustaining customer engagement and programme participation. Their experience as Acquisition & Subscription Lifecycle Lead at Nespresso gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Nespresso's CRM decisions? Ask Alexis for an example.
Milena Bursuc
CRM Activation Specialist
New Balance
Why Matched
A relevant peer connection because Milena Bursuc shares your challenge around making the loyalty proposition more distinctive and brings the perspective of a CRM Activation Specialist at New Balance.
Conversation Starter
Ask Milena where New Balance has faced the hardest customer trade-off.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
