Hello
Susan
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 2 · 09:45–10:15
Did Customers Forget About Loyalty Programs? Or YOU?
Why loyalty programmes need to be continually iterable as customer expectations change, with…
Zsuzsa Kecsmar; Lukas Savetun
Day 1 · 12:20–12:50
The Engineering Decisions No One Talks About in Loyalty
The engineering realities behind scaling a global loyalty proposition, including trade-offs…
Jip Koudijs
Your Conversation Hub
Build Loyalty
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Build Loyalty Hub, where you can meet peers working towards similar objectives. Follow the Build Loyalty flag!
Recommended for You
Sponsors and Partners you may like to meet
Epsilon
you requested to meet with this partner
Why Matched
Epsilon fits your objective to improve the relevance and personalisation of offers through loyalty platform & services and customer data & identity.
Bloomreach
you requested to meet with this partner
Why Matched
For your objective to increase retention and repeat purchase, Bloomreach's customer data activation and personalisation are particularly relevant.
Neoday
Recommended
Why Matched
Worth meeting because its loyalty platform and gamification could help you increase customer engagement and programme usage.
Peer Conversations
People we think you should connect with
Vincent Roussilhon
Global VP of Product Management Customer Relationships
IKEA
Why Matched
You and Vincent Roussilhon both identified scaling personalisation without losing relevance as a current challenge. Their Global VP of Product Management Customer Relationships perspective at IKEA should make this a practical peer exchange.
Conversation Starter
Ask Vincent how they are approaching scaling personalisation without losing relevance at IKEA and what they would do differently.
Sulhie Rafet
Senior CRM Marketer
NextEnergy
Why Matched
Sulhie Rafet is also working through the challenge of sustaining customer engagement and programme participation. Their experience as Senior CRM Marketer at NextEnergy gives you useful ground to compare approaches.
Conversation Starter
Which measure guides NextEnergy's CRM decisions? Ask Sulhie for an example.
Marta Dragovic
Senior Manager Membership Proposition & Offer
The LEGO Group
Why Matched
This match connects you with Marta Dragovic, whose work as Senior Manager Membership Proposition & Offer at The LEGO Group is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Marta which actions are helping them improve the relevance and personalisation of offers at The LEGO Group and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
