Hello
Tiffany
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Day 1 · 16:15–16:35
The Statistician and the Machine Reloaded
A debate on prediction versus understanding, personalisation versus discovery, convenience…
Eva Molsich; L.A.I.L.A.
Day 2 · 10:15–10:35
The CRM Director’s AI Identity Crisis
An account of leading CRM while AI changes tools, expectations and roadmaps faster than teams…
Maria Moreau
Your Conversation Hub
Scale Personalisation
Relevant to your challenge of delivering personalisation at scale.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Bloomreach
Recommended
Why Matched
Bloomreach fits your objective to improve the relevance and personalisation of offers through customer data activation and personalisation.
Insider
Recommended
Why Matched
For your objective to capture richer first-party customer data, Insider's aI customer engagement and journey orchestration are particularly relevant.
Neoday
Recommended
Why Matched
Worth meeting because its loyalty platform and gamification could help you launch or scale a loyalty programme.
Peer Conversations
People we think you should connect with
Bruna Mikan
Member Benefits and Rewards Manager
ASICS
Why Matched
You and Bruna Mikan both identified scaling personalisation without losing relevance as a current challenge. Their Member Benefits and Rewards Manager perspective at ASICS should make this a practical peer exchange.
Conversation Starter
Ask Bruna how they are approaching scaling personalisation without losing relevance at ASICS and what they would do differently.
Arina Zhalnina
Senior Lifecycle Marketing Manager
TripleTen
Why Matched
Arina Zhalnina's priorities at TripleTen include the same goal to improve the relevance and personalisation of offers, making their Senior Lifecycle Marketing Manager experience directly relevant to you.
Conversation Starter
Ask Arina which actions are helping them improve the relevance and personalisation of offers at TripleTen and how they measure progress.
Erin Dixon
Customer Lifeycle Manager
Miele X
Why Matched
A relevant peer connection because Erin Dixon shares your challenge around proving loyalty's incremental commercial impact and brings the perspective of a Customer Lifeycle Manager at Miele X.
Conversation Starter
Ask Erin where Miele X has faced the hardest customer trade-off.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
