Hello
Tijmen
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 2 · 12:15–12:45
How Gamification Has Helped Co-op Engage Members Across Its Membership Strategy
How Co-op and Playable developed and tested gamified experiences at scale, including practical…
Andreas Fabricius; Laura Edwards
Day 2 · 09:45–10:15
Did Customers Forget About Loyalty Programs? Or YOU?
Why loyalty programmes need to be continually iterable as customer expectations change, with…
Zsuzsa Kecsmar; Lukas Savetun
Your Conversation Hub
Engage and Reward Customer
Relevant to proving the commercial impact of loyalty.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Bilendi
Recommended
Why Matched
Bilendi fits your objective to increase retention and repeat purchase through loyalty platform and cRM & automation.
Loyal Guru
Recommended
Why Matched
For your objective to increase customer engagement and programme usage, Loyal Guru's enterprise loyalty platform and promotions engine are particularly relevant.
Talon.one
Recommended
Why Matched
Ask Talon.one for a concrete example of personalised incentives in use.
Peer Conversations
People we think you should connect with
Eugénie PUGET_GRIFFIOEN
Senior Retention Marketer
Paula’s Choice
Why Matched
You and Eugénie PUGET_GRIFFIOEN both identified scaling personalisation without losing relevance as a current challenge. Their Senior Retention Marketer perspective at Paula's Choice should make this a practical peer exchange.
Conversation Starter
Ask Eugénie how they are approaching scaling personalisation without losing relevance at Paula's Choice and what they would do differently.
Bruna Mikan
Member Benefits and Rewards Manager
ASICS
Why Matched
Bruna Mikan is also working through the challenge of proving loyalty's incremental commercial impact. Their experience as Member Benefits and Rewards Manager at ASICS gives you useful ground to compare approaches.
Conversation Starter
Which measure guides ASICS's CRM decisions? Ask Bruna for an example.
Oliver Brunzel
Vice President Business Development & Loyalty
HolidayCheck
Why Matched
A relevant peer connection because Oliver Brunzel shares your challenge around securing internal ownership and stakeholder alignment and brings the perspective of a Vice President Business Development & Loyalty at HolidayCheck.
Conversation Starter
Ask Oliver where HolidayCheck has faced the hardest customer trade-off.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
