Hello
Anastasiia
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 2 · 09:45–10:15
Did Customers Forget About Loyalty Programs? Or YOU?
Why loyalty programmes need to be continually iterable as customer expectations change, with…
Zsuzsa Kecsmar; Lukas Savetun
Day 2 · 10:15–10:35
The CRM Director’s AI Identity Crisis
An account of leading CRM while AI changes tools, expectations and roadmaps faster than teams…
Maria Moreau
Your Conversation Hub
Build Loyalty
Relevant to launching or scaling a loyalty programme.
Based on your answers, we suggest spending most of your networking time at the Build Loyalty Hub, where you can meet peers working towards similar objectives. Follow the Build Loyalty flag!
Recommended for You
Sponsors and Partners you may like to meet
Antavo
you requested to meet with this partner
Why Matched
Antavo fits your objective to increase retention and repeat purchase through enterprise loyalty platform and programme management.
Talon.one
you requested to meet with this partner
Why Matched
Compare Talon.one's loyalty rules engine with your current way of working.
Capillary
you requested to meet with this partner
Why Matched
Worth meeting because its enterprise loyalty platform and loyalty management could help you launch or scale a loyalty programme.
Peer Conversations
People we think you should connect with
Valentyna Romanenko
Sr Director Customer Growth
Decathlon
Why Matched
You and Valentyna Romanenko both identified integrating loyalty with CRM, CDP, POS and payment systems as a current challenge. Their Sr Director Customer Growth perspective at Decathlon should make this a practical peer exchange.
Conversation Starter
Ask Valentyna how they are approaching integrating loyalty with CRM, CDP, POS and payment systems at Decathlon and what they would do differently.
Laura Popely
Loyalty Scheme Manager
LNER
Why Matched
Laura Popely is also working through the challenge of securing internal ownership and stakeholder alignment. Their experience as Loyalty Scheme Manager at LNER gives you useful ground to compare approaches.
Conversation Starter
Which measure guides LNER's CRM decisions? Ask Laura for an example.
Maurice Kril
Campaign Manager
Bol.com
Why Matched
This match connects you with Maurice Kril, whose work as Campaign Manager at Bol.com is also focused on how to increase retention and repeat purchase.
Conversation Starter
Ask Maurice which actions are helping them increase retention and repeat purchase at Bol.com and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
