Hello
Ben
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 2 · 09:45–10:15
Did Customers Forget About Loyalty Programs? Or YOU?
Why loyalty programmes need to be continually iterable as customer expectations change, with…
Zsuzsa Kecsmar; Lukas Savetun
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 2 · 14:55–15:55
A Live Introduction to Applied Consumer Neuroscience — Part 2
A practical workshop on defining a brand North Star and testing it against customer-experience, comm
Dr Simon Moore; David Jenkinson
Your Conversation Hub
Engage and Reward Customer
Relevant to proving the commercial impact of loyalty.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Capillary
you requested to meet with this partner
Why Matched
Capillary fits your objective to increase retention and repeat purchase through enterprise loyalty platform and loyalty management.
Antavo
you requested to meet with this partner
Why Matched
You selected Antavo; ask how its programme management could apply to your current priorities.
Talon.one
you requested to meet with this partner
Why Matched
Ask Talon.one for a concrete example of personalised incentives in use.
Peer Conversations
People we think you should connect with
Renato Salazar
Customer Value Proposition Manager
Banco de Crédito del Perú
Why Matched
You and Renato Salazar both identified proving loyalty's incremental commercial impact as a current challenge. Their Customer Value Proposition Manager perspective at Banco de Crédito del Perú should make this a practical peer exchange.
Conversation Starter
Ask Renato how they are approaching proving loyalty's incremental commercial impact at Banco de Crédito del Perú and what they would do differently.
Kitty Santandreu-Römer
Senior CRM and Loyalty Manager
B&B Hotels Germany GmbH
Why Matched
Kitty Santandreu-Römer is also working through the challenge of integrating loyalty with CRM, CDP, POS and payment systems. Their experience as Senior CRM and Loyalty Manager at B&B Hotels Germany GmbH gives you useful ground to compare approaches.
Conversation Starter
Which measure guides B&B Hotels Germany GmbH's CRM decisions? Ask Kitty for an example.
Celina Donner
Digital Operations Manager
Peek & Cloppenburg KG Hamburg
Why Matched
A relevant peer connection because Celina Donner shares your challenge around making the loyalty proposition more distinctive and brings the perspective of a Digital Operations Manager at Peek & Cloppenburg KG Hamburg.
Conversation Starter
Ask Celina where Peek & Cloppenburg KG Hamburg has faced the hardest customer trade-off.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
