Hello
Carlo Tommaso
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 2 · 09:45–10:15
Did Customers Forget About Loyalty Programs? Or YOU?
Why loyalty programmes need to be continually iterable as customer expectations change, with…
Zsuzsa Kecsmar; Lukas Savetun
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 2 · 12:15–12:45
How Gamification Has Helped Co-op Engage Members Across Its Membership Strategy
How Co-op and Playable developed and tested gamified experiences at scale, including practical…
Andreas Fabricius; Laura Edwards
Your Conversation Hub
Build Loyalty
Relevant to your focus on stronger, ongoing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Build Loyalty Hub, where you can meet peers working towards similar objectives. Follow the Build Loyalty flag!
Recommended for You
Sponsors and Partners you may like to meet
Braze
you requested to meet with this partner
Why Matched
Braze fits your objective to increase retention and repeat purchase through customer engagement platform and journey orchestration.
Bilendi
Recommended
Why Matched
Ask Bilendi for a concrete example of crm & automation in use.
Neoday
Recommended
Why Matched
Compare Neoday's ai personalisation with your current way of working.
Peer Conversations
People we think you should connect with
Sebastian Huschner
Global Director, Loyalty & Engagement
The IRONMAN Group
Why Matched
You and Sebastian Huschner both identified scaling personalisation without losing relevance as a current challenge. Their Global Director, Loyalty & Engagement perspective at The IRONMAN Group should make this a practical peer exchange.
Conversation Starter
Ask Sebastian how they are approaching scaling personalisation without losing relevance at The IRONMAN Group and what they would do differently.
Anneke Uiterweerd
Head of Customer Strategy
Mr Marvis
Why Matched
Anneke Uiterweerd is also working through the challenge of sustaining customer engagement and programme participation. Their experience as Head of Customer Strategy at Mr Marvis gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Mr Marvis's CRM decisions? Ask Anneke for an example.
Elisabetta Fortis
Loyalty & Incentives Partnerships
Philips
Why Matched
This match connects you with Elisabetta Fortis, whose work as Loyalty & Incentives Partnerships at Philips is also focused on how to increase retention and repeat purchase.
Conversation Starter
Ask Elisabetta which actions are helping them increase retention and repeat purchase at Philips and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
