Hello
Cedric
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 1 · 09:25–09:55
Shama’s Loyalty Playbook: Building Strategy, Mobilising Teams & Personalising at Scale
How to evolve a legacy loyalty scheme, secure stakeholder and PLC-board buy-in, mobilise teams…
Shama Wilson
Your Conversation Hub
Scale Personalisation
Relevant to your challenge of delivering personalisation at scale.
Based on your answers, we suggest spending most of your networking time at the Scale Personalisation Hub, where you can meet peers working towards similar objectives. Follow the Scale Personalisation flag!
Recommended for You
Sponsors and Partners you may like to meet
Bilendi
Recommended
Why Matched
Bilendi fits your objective to increase retention and repeat purchase through loyalty platform and cRM & automation.
Eagle Eye
Recommended
Why Matched
For your objective to improve the relevance and personalisation of offers, Eagle Eye's enterprise loyalty platform and promotions are particularly relevant.
Insider
Recommended
Why Matched
Worth meeting because its aI customer engagement and journey orchestration could help you increase customer engagement and programme usage.
Peer Conversations
People we think you should connect with
Johannes Fürst
Head of Organization & Analysis | Customer Relations
Lidl International
Why Matched
You and Johannes Fürst both identified integrating loyalty with CRM, CDP, POS and payment systems as a current challenge. Their Head of Organization & Analysis | Customer Relations perspective at Lidl International should make this a practical peer exchange.
Conversation Starter
Ask Johannes how they are approaching integrating loyalty with CRM, CDP, POS and payment systems at Lidl International and what they would do differently.
Nicole van der Pols
Loyalty Manager
Rituals
Why Matched
Nicole van der Pols is also working through the challenge of scaling personalisation without losing relevance. Their experience as Loyalty Manager at Rituals gives you useful ground to compare approaches.
Conversation Starter
Which measure guides Rituals's CRM decisions? Ask Nicole for an example.
Louise Kallenberg
Head of Loyalty
SCANDIC Hotels
Why Matched
This match connects you with Louise Kallenberg, whose work as Head of Loyalty at SCANDIC Hotels is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Louise which actions are helping them improve the relevance and personalisation of offers at SCANDIC Hotels and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
