Hello
Dianne
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 09:55–10:25
Beyond Campaigns: Building CRM Into a Commercial Growth Engine
How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…
Karan Gupta
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 1 · 16:15–16:35
The Statistician and the Machine Reloaded
A debate on prediction versus understanding, personalisation versus discovery, convenience…
Eva Molsich; L.A.I.L.A.
Your Conversation Hub
Engage and Reward Customer
Relevant to your priority of increasing retention and repeat purchase.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Bond
you requested to meet with this partner
Why Matched
Bond fits your objective to increase retention and repeat purchase through loyalty strategy and programme design.
Antavo
you requested to meet with this partner
Why Matched
With Antavo, examine programme management and ask for evidence of its practical impact.
Capillary
Recommended
Why Matched
Worth meeting because its enterprise loyalty platform and loyalty management could help you grow customer lifetime value.
Peer Conversations
People we think you should connect with
Jørgen Sando
Head of Loyalty Performance
Strawberry AS
Why Matched
You and Jørgen Sando both identified scaling personalisation without losing relevance as a current challenge. Their Head of Loyalty Performance perspective at Strawberry AS should make this a practical peer exchange.
Conversation Starter
Ask Jørgen how they are approaching scaling personalisation without losing relevance at Strawberry AS and what they would do differently.
Neha Taneja
VP CRM
Atolls
Why Matched
Neha Taneja's priorities at Atolls include the same goal to improve the relevance and personalisation of offers, making their VP CRM experience directly relevant to you.
Conversation Starter
Ask Neha which actions are helping them improve the relevance and personalisation of offers at Atolls and how they measure progress.
Bartosz Żochowski
Head of Loyalty & CRM
Decathlon Poland
Why Matched
This match connects you with Bartosz Żochowski, whose work as Head of Loyalty & CRM at Decathlon Poland is also focused on how to increase retention and repeat purchase.
Conversation Starter
Ask Bartosz which actions are helping them increase retention and repeat purchase at Decathlon Poland and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
