Hello
Erin
Here's your personalised Success Guide for TBH Loyalty™ this year.
You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you
Your Recommended Sessions
The sessions we think you’ll find most relevant
Day 1 · 14:05–14:35
1 Loyalty Program, 20 Brands
Five major trends from global loyalty programme operators, brought to life through Greene King’s…
Rob Pellow; Paul Foster
Day 1 · 12:20–12:50
The Engineering Decisions No One Talks About in Loyalty
The engineering realities behind scaling a global loyalty proposition, including trade-offs…
Jip Koudijs
Day 2 · 11:35–12:05
Every Visit Counts: Merging Stored Value Mechanics into Loyalty Ecosystems
How stored value can become part of the loyalty engine to encourage more frequent visits…
Stuart Boon; Ben Jones
Your Conversation Hub
Engage and Reward Customer
Relevant to proving the commercial impact of loyalty.
Based on your answers, we suggest spending most of your networking time at the Engage and Reward Customer Hub, where you can meet peers working towards similar objectives. Follow the Engage and Reward Customer flag!
Recommended for You
Sponsors and Partners you may like to meet
Epsilon
Recommended
Why Matched
Epsilon fits your objective to grow customer lifetime value through loyalty platform & services and customer data & identity.
Comarch
Recommended
Why Matched
For your objective to launch or scale a loyalty programme, Comarch's enterprise loyalty platform and programme management are particularly relevant.
Bond
Recommended
Why Matched
Worth meeting because its loyalty strategy and programme design could help you increase customer engagement and programme usage.
Peer Conversations
People we think you should connect with
Javier Guemes
Global Procurement Category Leader
Philip Morris International
Why Matched
You and Javier Guemes both identified proving loyalty's incremental commercial impact as a current challenge. Their Global Procurement Category Leader perspective at Philip Morris International should make this a practical peer exchange.
Conversation Starter
Ask Javier how they are approaching proving loyalty's incremental commercial impact at Philip Morris International and what they would do differently.
Celien Dedeurwaerder
Loyalty Manager
ALDI
Why Matched
Celien Dedeurwaerder is also working through the challenge of integrating loyalty with CRM, CDP, POS and payment systems. Their experience as Loyalty Manager at ALDI gives you useful ground to compare approaches.
Conversation Starter
Which measure guides ALDI's CRM decisions? Ask Celien for an example.
Tatiana Novoselova
Group Head of Customer Analytics | Loyalty, Personalisation & CRM
TUI
Why Matched
This match connects you with Tatiana Novoselova, whose work as Group Head of Customer Analytics | Loyalty, Personalisation & CRM at TUI is also focused on how to improve the relevance and personalisation of offers.
Conversation Starter
Ask Tatiana which actions are helping them improve the relevance and personalisation of offers at TUI and how they measure progress.
Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.
