Hello

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Here's your personalised Success Guide for TBH Loyalty™ this year.

You told us your loyalty objectives, biggest challenges and the solutions you’re exploring.
We’ve used what you shared to recommend the sessions, partners and peer conversations
most relevant to you

Your Recommended Sessions

The sessions we think you’ll find most relevant

Day 2 · 11:35–12:05

Every Visit Counts: Merging Stored Value Mechanics into Loyalty Ecosystems

How stored value can become part of the loyalty engine to encourage more frequent visits…

Stuart Boon; Ben Jones

Day 1 · 14:05–14:35

1 Loyalty Program, 20 Brands

Five major trends from global loyalty programme operators, brought to life through Greene King’s…

Rob Pellow; Paul Foster

Day 1 · 09:55–10:25

Beyond Campaigns: Building CRM Into a Commercial Growth Engine

How CRM can be rebuilt as a commercial growth engine by aligning people, process and technology…

Karan Gupta

Your Conversation Hub

Build Loyalty

Relevant to your priority of increasing customer engagement.
Based on your answers, we suggest spending most of your networking time at the Build Loyalty Hub, where you can meet peers working towards similar objectives. Follow the Build Loyalty flag!

Recommended for You

Sponsors and Partners you may like to meet

Talon.one
you requested to meet with this partner

Why Matched

Talon.one fits your objective to improve the relevance and personalisation of offers through promotion engine and loyalty rules engine.

Adjoe
you requested to meet with this partner

Why Matched

For your objective to increase customer engagement and programme usage, Adjoe's rewarded gaming and app engagement are particularly relevant.

Bloomreach
you requested to meet with this partner

Why Matched

With Bloomreach, examine marketing automation and ask for evidence of its practical impact.

Peer Conversations

People we think you should connect with

Gianfranco Cuzziol

Head of Customer
Noble Panacea

Why Matched

You and Gianfranco Cuzziol both identified integrating loyalty with CRM, CDP, POS and payment systems as a current challenge. Their Head of Customer perspective at Noble Panacea should make this a practical peer exchange.

Conversation Starter

Ask Gianfranco how they are approaching integrating loyalty with CRM, CDP, POS and payment systems at Noble Panacea and what they would do differently.

Johannes Fürst

Head of Organization & Analysis | Customer Relations
Lidl International

Why Matched

Johannes Fürst's priorities at Lidl International include the same goal to improve the relevance and personalisation of offers, making their Head of Organization & Analysis | Customer Relations experience directly relevant to you.

Conversation Starter

Ask Johannes which actions are helping them improve the relevance and personalisation of offers at Lidl International and how they measure progress.

Cedric Van Nijverseel

CRM Team Lead
Nederlandse Loterij

Why Matched

This match connects you with Cedric Van Nijverseel, whose work as CRM Team Lead at Nederlandse Loterij is also focused on how to grow customer lifetime value.

Conversation Starter

Ask Cedric which actions are helping them grow customer lifetime value at Nederlandse Loterij and how they measure progress.

Use your guide to find the right sessions, people and conversations — and make your time at TBH Loyalty™ count.